Warranty
Warranty and Return Policy Overview
Prodesk Furniture warrants that Supplied Products are free from defects in materials and production. This warranty is valid from the date of delivery, irrespective of shift usage, to the original End User and is non-transferable. Prodesk Furniture will fix or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use. If repair or spare is not commercially practicable, Prodesk Furniture will provide a refund or credit for the affected product. End User means the final purchaser acquiring a product from Prodesk Furniture for the purchaser’s own use and not for re-sale, remarketing or distribution.
- Pursuant to this limited warranty, if a product fails under ordinary use as a result of a defect in materials or production, Prodesk Furniture will (i) repair or, at Prodesk Furniture’s option, replace the affected product at no charge, with a new or refurbished product of comparable function, performance and quality or (ii) refund or credit of the purchase price for the affected product, at Prodesk Furniture’s discretion, if Prodesk Furniture determines that repair or replacement is not commercially practicable or cannot be timely made.
i) A product “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the date of delivery with respect to the product from Prodesk Furniture to you and (ii) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product.
ii) An “ordinary use” means use of the product (i) in conformance with all applicable local, state, federal or national laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product.
- Replacement parts are covered for 1 year or the balance of the original warranty, whichever is longer.
WARRANTY DOES NOT APPLY TO PRODUCT DEFECTS, DAMAGE, FAILURE OR LOSS RESULTING FROM:
- Normal wear and tear.
- Failure to apply, install, reconfigure, or maintain products according to published Prodesk Furniture or manufacturer instructions and guidelines.
- Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
- Damage or marking of materials or scrape of fabric over time caused by sharp or foreign objects.
- Alteration or modification of the product.
- Change of color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
- The substitution of any unauthorized non-Prodesk Furniture components for use in the place of Prodesk Furniture components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.
- This warranty specifically excludes coverage of damage related to climate conditions including heat, light, and humidity levels, such as fading, color change, stretching, or shrinking.
- Company expressly disclaims any liability to customers or end users of its products for special, incidental or consequential damages including damage to or loss of other property or equipment, personal injury, or cost of other damages arising out of or in any way connected with the sale or use of its products. The maximum liability if any, of company for any damages hereunder is limited to the purchase price of the defective or non-conforming products sold pursuant to this transaction. Any action arising hereunder must be brought within the warranty period from the date of sale.
WARRANTY DOES NOT APPLY TO PRODUCT DEFECTS, DAMAGE, FAILURE OR LOSS RESULTING FROM:
- Normal wear and tear.
- Failure to apply, install, reconfigure, or maintain products according to published Prodesk or manufacturer instructions and guidelines.
- Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
- Damage or marking of materials or scrape of fabric over time caused by sharp or foreign objects.
- Alteration or modification of the product.
- Change of color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
- The substitution of any unauthorized non-Prodeskfurniture components for use in the place of Workspace components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.
- This warranty specifically excludes coverage of damage related to climate conditions including heat, light, and humidity levels, such as fading, color change, stretching, or shrinking.
- Company expressly disclaims any liability to customers or end users of its products for special, incidental or consequential damages including damage to or loss of other property or equipment, personal injury, or cost of other damages arising out of or in any way connected with the sale or use of its products. The maximum liability if any, of company for any damages hereunder is limited to the purchase price of the defective or non-conforming products sold pursuant to this transaction. Any action arising hereunder must be brought within the warranty period from the date of sale.
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